Terms and Conditions of Use

Any individual or legal entity, visitor, or registered user accessing or using the website www.lacartedescolocs.fr, or any information published on the website, agrees to be bound by the terms of the general terms and conditions of use stipulated by this agreement.

1. www.lacartedescolocs.fr

This website, along with all its content, data, and other materials published on it, is the property of Apoena, S.A.S., whose head office is at 3 rue des Bouchers, 67000 Strasbourg. In these terms and conditions, Apoena is referred to as 'we,' 'our,' 'us,' or 'La Carte des Colocs.'

2. Website Content and Use

Your use of La Carte des Colocs and/or any content found on this website is entirely at your own risk. No content or material on the website may be copied, reproduced, republished, uploaded, displayed, transmitted, or distributed without the prior permission of La Carte des Colocs.
Please note that while we strive to provide accurate and up-to-date information, the content may not be entirely complete or free from defects, and is subject to change, often at short notice. All content is provided without any representation or warranty of any kind (implied or express), to the extent permitted by applicable law.

Unless explicitly stated otherwise, La Carte des Colocs owns or controls all relevant intellectual property rights relating to the website and its content. You may not publish, distribute, extract, reuse, or reproduce all or part of the website or its content in any form (including storing it on any medium) other than as expressly permitted in these terms or allowed on the website, under French or local law. The website and its content are intended for your personal, non-commercial use only; they must not be redistributed, transferred, assigned, or licensed.

3. Registration

If you wish to register on the website, you must agree to the Terms and Conditions of Use, keep your password confidential, and not allow any other person (individual or legal entity) to use your email address or password to access the website. You agree not to take any action that might help someone who is not a registered member access a secure area of the website and not to create additional accounts to abuse the functioning of the website or other registered members or attempt to impersonate another registered member.

You are responsible to La Carte des Colocs for all activities that occur on your member account. If you believe someone has obtained your account details, please contact us as soon as possible, and we will take appropriate measures to block or close it.

4. Your Personal Data

By using our website, you may provide us with various types of personal data, including when you: create an account, interact with other users, and contact us via email or contact form. You agree to provide truthful, accurate, and complete information both on the website and to La Carte des Colocs in general. Personal data provided by registered members will be processed with precision and the appropriate level of security, in accordance with our privacy policy. As the accuracy of this data influences our activity in matching compatible housemates, we cannot be held liable for any inaccuracies in this data.

Data Provided by the User

Name, first name, date of birth, gender (civil status), occupation, nationality, email address, phone number (optional), photos of yourself, a description of you or the accommodation featured in your listing, all data related to interactions on the site (messages, visit details and related content, payment information, interactions with support…), device connection data, copies of identity documents (passport, driving licence, national identity card) if requested by support for identity verification, and any other information you choose to provide.

Data Collected Automatically

If you log into our services using Facebook, La Carte des Colocs will have access to some data from your Facebook account (including your first name, last name, profile picture, and email address) in accordance with the terms of use of the relevant social network.

During each visit, we may, in accordance with applicable law and with your consent, access information related to the devices on which you use our services or the networks from which you access our services, such as your IP addresses, connection data, types and versions of web browsers used, types and versions of browser plugins, operating systems and platforms, navigation data, including your journey through the different URL pages on our site, the content you access or view, search terms used, download errors, the duration of certain page views, your device's advertising identifier, and interactions with the page.

Data Retention Period

We retain your personal information for as long as necessary to provide our services according to our mutual agreement and to comply with our legal obligations. We retain bank account or credit card information (via our payment provider Stripe) for the required duration under tax and accounting laws.

If you delete your data from our platform, it is immediately destroyed and cannot be retrieved by you or us. Please note that we may retain some of your data if required by law or if we have a legitimate reason to do so. This might be the case, for instance, if we believe you have breached our terms of use and we wish to prevent you from causing harm to other users.

Use of Data

We use your data in various ways:

to allow you to access our services and receive related information in accordance with our Terms of Use,
to send you occasional information about our services,
to ensure compliance with applicable laws and our terms of use. If you breach these terms, we may suspend your account,
to manage our website and perform internal technical operations for problem-solving, data analysis, testing, research, studies, and surveys,
to improve and optimise our website, ensuring that our content is displayed appropriately on your device,
to help maintain a healthy and secure environment on our site.

Transfer of Your Data

We work with partner organisations that may access your personal data if you clearly authorise the transfer of your data to each partner (e.g. by ticking a specific opt-in box for a partner).

We also work with partner organisations that may access certain data for the services we provide (market research, surveys). This data is completely anonymised and cannot identify you in any way; therefore, the following personal data will never be transmitted for these purposes: name, first name, email address, phone number, photos of you, description of you or the accommodation featured in your listing, exact address of the accommodation in your listing.

We publish parts of our website on other websites through APIs or widgets. In this case, some information from your profile may also be displayed on these websites. Your personal data, such as your last name, phone number, or email address, will not be accessible on these websites.

We are legally obliged to transfer your data or if we believe it is necessary to (1) respond to any claims against La Carte des Colocs, (2) comply with any court requests, (3) enforce any contracts with our users, such as the Terms of Use, (4) respond to emergencies concerning public health or a person's physical integrity, (5) in investigations and inquiries, or (6) to protect the rights, property, and safety of La Carte des Colocs, its users, and third parties.

If La Carte des Colocs or all or part of its assets are acquired by a third party, the data in our possession will, in principle, be transferred to the new owner. If we are to sell or acquire a business or assets, we reserve the right to share your personal data with the potential buyer or seller of that business or those assets.

We would like to draw your attention to the fact that we have no control over the collection or processing of your data by our partners on their own websites. Our website may contain links to our partners' or third-party websites. Please note that these websites have their own privacy policies, and we disclaim any responsibility for their use of information collected when you click on these links. We invite you to review their privacy policies before providing them with your personal data.

Your Data Rights and Data Deletion

You may modify, correct, or delete data linked to your account at any time. Any data changes override and replace previously provided data. You can also contact us directly at contact@lacartedescolocs.fr to make these modifications, corrections, or deletions.

When permitted by applicable law, you are entitled to obtain a copy of your personal data we hold. This request may require identity verification. We will respond to this request within the timeframe specified by law.

You can close your account at any time by deleting it; all your information will then be deleted. You can also contact us directly at contact@lacartedescolocs.fr to receive confirmation. We may retain some of your information if required by law or if we have a legitimate reason to do so (such as if you engage in misconduct or violate our terms of use).

Our Technical Security Measures Regarding Your Data

Our secure architecture employs all technical means to ensure the security, access, and processing of our users' personal data:

access control and filtering of data: firewall on all our servers, HTTPS encryption of data flows, authentication via encrypted username and password, profile and access rights management; each user only has access to data concerning them and that they are authorised for according to their profile,
secure transactions: all our transactions are safe and guaranteed through the most common and reliable security standard currently on the internet (Secure Socket Layers - SSL). All client data (credit card number, name, first name, postal address, email address, phone number, etc.) is encrypted before transmission and processing to ensure confidentiality,
secure server hosting with a specialised provider, physical access control to server rooms, and guaranteed bandwidth availability 24/7; redundant power supplies, air conditioning, fire safety, and anti-intrusion security,
daily backups of platform data.

Contact

For any enquiries regarding your data, you can contact us directly via email at contact@lacartedescolocs.fr or by post at the following address: S.A.S. Apoena - 3, rue des Bouchers - 67000 STRASBOURG - FRANCE.

5. Trackers

To enhance your browsing experience, La Carte des Colocs utilises trackers (cookies), allowing us to access information already stored in your electronic communications terminal equipment and record information therein.

Trackers under our control

Trackers generated during your visits to La Carte des Colocs do not store any personal information, ensuring your anonymity, and we are committed to not using the trackers directly generated by our platform for commercial purposes.

The trackers directly generated by La Carte des Colocs cover:
- the current status of your account (logged in or not, registered or not)
- the city, region, and type of your last search
- the last location of the search map (if you are looking for shared accommodation)
- the history of viewed, contacted, or favourited listings, as well as the history of viewed, contacted, or favourited profiles.

You can oppose the use of these trackers by configuring your browser or using specific extensions that disable the writing and reading of trackers. Please note, however, that this may significantly disrupt your browsing on La Carte des Colocs, as the site needs a specific tracker for each new request to determine whether you are logged in to your account or not.

Trackers under third-party control

La Carte des Colocs uses third-party services that may also store trackers in your browser, specifically:
- Google Analytics (for audience measurement purposes)
- Google AdSense (advertising network)
- Facebook (if registering with your Facebook account)

These third-party services may combine the trackers generated on La Carte des Colocs with other information you've provided or that they have collected during your use of their services. As with trackers under our control, you can object to their use by configuring your browser or using specific extensions to disable writing and reading of trackers.

Legislation in Force

The use of trackers is governed by Article 32 II of Law No. 78-17 of 6 January 1978, transposing Article 5.3 of Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002, as amended by Directive 2009/136/EC. To learn more about cookies and trackers, we invite you to visit the CNIL website: www.cnil.fr.

6. Objectionable Material

If you find or become aware of any content on the site that is offensive, illegal, or contrary to the law, please report it to us immediately. Please note that there may be legal consequences if you make a false or bad faith report in this regard.

7. Submission of Materials

If you publish content on the site (including, without limitation, texts, photographs, written comments, suggestions, notes, drawings, concepts, or any other information disclosed or offered via the site), you grant us a worldwide, perpetual, non-exclusive licence to use this material on all media. Furthermore, you agree to waive your moral rights for the purposes of this licence, and you agree that this material is not confidential and that La Carte des Colocs will not be liable for any use or disclosure of such material.

You represent and warrant that you personally created, wrote, and produced all the content in what you published. We reserve the right to edit, modify, crop, or arrange your material as needed at our discretion. Unless you have a contrary request, your name may be published alongside your material. If you do not wish to grant us these rights, please do not submit material to the site.

8. Links to Other Sites

The site may publish and/or reference links to other websites. La Carte des Colocs does not endorse or accept any responsibility for the content of these sites, is not responsible for their availability, and shall not be held liable for any loss or damage the registered member or user may suffer from using these sites. If you choose to access websites linked to La Carte des Colocs, you do so at your own risk.

9. Links to La Carte des Colocs

Any website may publish a link to our site, provided it does not imply any endorsement of its products or services by La Carte des Colocs, does not misrepresent its relationship with La Carte des Colocs, does not present false information about La Carte des Colocs, does not infringe the intellectual property or other rights of any person (natural or legal), and complies with all applicable laws and regulations. However, La Carte des Colocs reserves the right to withdraw this authorisation at any time.

10. User Conduct

We reserve the right to refuse a member's registration for any reason at any time or to modify the content of a listing if we find it inappropriate. This refusal will be exercised if we detect inconsistencies, lies, or attempts to harass or deceive La Carte des Colocs or any of our members or potential users.

Similarly, we reserve the right to close an account, deactivate a listing, or ban an email and IP address at any time without prior justification if we consider that it tarnishes the site's image or poses a risk to other users. This right will be exercised at our sole discretion, and we reserve the right to disclose or not to the user concerned the reasons for account closure or identifier blocking.

Any registered member whose account is deactivated or deleted for reasons related to those mentioned above shall not be entitled to any refund, in any form. Additionally, please note that if counterfeiting and criminal activity threaten the integrity of our site or business, we will pursue legal proceedings, including in cases of illegal distribution of the information we provide or any other use for purposes other than those outlined herein.

11. Compatibility in House-Sharing

La Carte des Colocs does not endorse any listings and we do not make any comments regarding the conduct, creditworthiness, rental history, or ability of an individual to pay rent or provide accommodation. La Carte des Colocs cannot be held liable for events or losses resulting from using the site. It is your responsibility to determine the acceptability and suitability of a housemate, tenant, or landlord.

12. Indemnity and Limitation of Liability

If you subscribe to any services offered on this site, you agree that La Carte des Colocs' liability, as outlined hereafter, is limited to the lesser of the amount you actually paid or 150 euros. Unless stated otherwise herein, La Carte des Colocs cannot be held liable for any indirect or consequential damages of any kind, whether contractual, tortious, or otherwise arising from your use of this site or in connection with the products and/or services we offer.

Nothing in this agreement shall limit or exclude liability for death or personal injury caused by La Carte des Colocs' negligence. You agree to indemnify La Carte des Colocs against any loss or damage it may incur, including but not limited to legal costs arising from any breach of these terms and conditions, warranties, or other terms, or from your misuse of any materials or information obtained through the site. You also agree to indemnify La Carte des Colocs for any loss or damage suffered by La Carte des Colocs in relation to any third-party claims for intellectual property rights infringement arising from your provision of material to the site.

13. Right of Withdrawal

You can cancel your subscription at any time by logging into your account and clicking the 'Delete my account' button in the 'My Settings' tab. Because we provide the option to preview all site content at no charge and only require payment when you wish to become a premium member, we do not offer subscription refunds. However, if you have not found a room or housemate within the timeframe provided by your subscription, we allow you to renew your subscription at a discounted rate (subject to changes). This provision does not affect your other legal consumer rights.

14. Termination of this Agreement

You can terminate this agreement at any time by deleting your account via the site and destroying any content and other materials obtained from the site (and all related copies and installations, whether pursuant to this agreement or otherwise). La Carte des Colocs may terminate this agreement at any time if, at our sole discretion, we believe that you have breached (or acted in a way that indicates you do not intend to or cannot comply with) any term or if we are legally required to do so, or if continuing the agreement is no longer commercially viable.

15. Trademarks

The trademarks, products, and service names used on this site (including, but not limited to, “La Carte des Colocs”) are trademarks or trade names of La Carte des Colocs or its business partners unless explicitly stated otherwise. You may not distribute products or offer services under or by reference to, or use or reproduce, any trademarks, trade names, or advertising slogans without the written permission of La Carte des Colocs.

16. Hacking

You agree not to attempt to cause damage, deny access to the service, hack the site, reverse-engineer, or interfere (collectively, "interference") with the site in any way. If you interfere with the site in any way, you agree to pay all damages incurred by La Carte des Colocs. La Carte des Colocs will cooperate with the relevant authorities to prosecute any user who interferes with the site or attempts to defraud La Carte des Colocs or any other party through the use of a site user account or services provided through the site.

La Carte des Colocs reserves the right to deny access to the site or any other service to any user for any reason, at any time, at our sole discretion. The user or registered member agrees that we may block their IP address(es) at any time, at our sole discretion, and deny them continued use of the site without prior notice. We reserve the right to take any action we deem appropriate at our sole discretion regarding violations or enforcement of this agreement's terms, and we expressly reserve all rights and remedies available to us in law or equity.

17. No Partnership

Your use of the site and/or its content does not create any partnership, client relationship, fiduciary, or other professional relationship.

18. Entire Agreement and Severability

This agreement constitutes the entire agreement between the parties regarding its subject matter. There are no understandings, agreements, or representations, oral or written, other than those specified herein regarding this agreement. If any part, term, or provision of this agreement is interpreted by a court of competent jurisdiction as illegal, unenforceable, or contrary to applicable law, the remaining parts or provisions shall remain valid and continue in full force and effect.

19. No Waiver

No waiver, express or implied, by either party of a term or condition or of a breach by the other of any provision of this agreement shall constitute a waiver of any breach of the same or any other provision/term of this agreement.

20. Amendments

This agreement may be amended from time to time by posting new terms on the site, and any modification will apply to all users from the date and time the revised terms are posted on the site. Continued use of the site or services by the user or registered member implies agreement and acceptance of such modifications or changes as applicable.

21. Governing Law and Jurisdiction

This agreement shall be governed by and interpreted in accordance with French law. Any disputes arising from or relating to this agreement shall be subject to the exclusive jurisdiction of the French courts.

22. Force Majeure

We shall not be held liable for any failure or delay in performing any of our contractual obligations caused by events outside our control.

23. Partnerships

La Carte des Colocs may display different partners who wish to offer their services to its users in various forms (checkboxes, banners, pop-ups, etc.). Any user who checks a partner's checkbox agrees to provide their information and be contacted by that partner. Similarly, any user who clicks on the partner's advertising tools agrees to be redirected to the partner's website(s).

24. Contact

For any important inquiries, please contact us at the following address: S.A.S. Apoena, 3 rue des Bouchers 67000 Strasbourg, or at contact@lacartedescolocs.fr.

Terms and Conditions of Sale

Introduction:

Each of the terms mentioned below shall have the following meanings in these Terms and Conditions of Sale of the website www.lacartedescolocs.fr:

advertisement: refers to all elements and data (visual, textual, photographs, drawings) submitted by an advertiser under their exclusive editorial responsibility to offer a property for rent published on the website.

advertiser: refers to any adult natural or legal person, account holder, who has posted an advertisement from their account on the website. Every advertiser must be logged into their account to post and manage their advertisement(s). The first advertisement submission results in the creation of an account unique to the advertiser.

account: refers to the free space that every advertiser must create and connect to from the website to publish, manage, and view their advertisements and subscribe to any paid option(s).

Apoena: refers to the company that manages and operates the website: Apoena, SAS with a capital of 2,000 euros, registered in the Strasbourg Trade and Companies Register under number 793 700 139, with its head office at 3 rue des Bouchers, 67000 Strasbourg.

website: refers to the website operated by Apoena and accessible via the URL www.lacartedescolocs.fr

Purpose

These Terms and Conditions of Sale (T&Cs) define the contractual terms applicable to any subscription by an advertiser, logged into their account, for paid option(s) from the website.

Acceptance

Any subscription to paid option(s) by an advertiser signifies full and complete acceptance of the current T&Cs.

Subscription Terms for Paid Options

General Rules:

Subscription to one or more paid option(s) is exclusively accessible to advertisers who are logged into their account on the website.

A paid option is only applicable to a single advertisement. Therefore, it's not possible to transfer the benefit of a paid option from one advertisement to another.

Multiple paid options can be subscribed for a single advertisement, either simultaneously or separately.

The price of each paid option varies depending on the type and the subscription duration. The pricing grid for paid options by category is available in the Pricing section.

Advertisements are listed on the website in list mode or in the sidebar in map mode in chronological order, based on the date and time of publication. Therefore, every advertiser acknowledges and agrees that the top-of-list or sidebar presence of their advertisement is only temporary.

Subscription Location and Timing

Paid options can be subscribed to by any advertiser logged into their account via the website:

from the submission form when posting an advertisement,
or at any point during an advertisement's display, from the My Advertisements tab in the advertiser's account.

Duration and Effect of Paid Option(s)

Except for the "Immediate Top of List" paid option, which is valid once at the time of subscription, all other paid options are subscribed for 7 days, 14 days, or 30 days.

If an advertisement is removed early (either by the advertiser or by La Carte des Colocs due to inappropriate content), the paid option ceases to be effective.

Modifying an account or an advertisement does not extend the duration of subscribed paid option(s).

Deleting an account results in the removal of any advertisement(s) linked to that account (same email address), and, consequently, any paid option(s) subscribed for these advertisements, without entitlement to any refund or compensation, which the advertiser acknowledges and accepts.

Paid Option Descriptions:

Immediate or Daily Top of List

This paid option comes in four forms:

Immediate Top of List

The advertisement's publication date is reset to zero, placing it at the top of the list in list mode and in the sidebar in map mode as if it were newly published, once upon subscription to this option. It's only available via a dedicated button at least the day after posting on the My Advertisements page.

Daily Top of List for 7 Days

The publication date of the advertisement is reset to zero, putting it at the top of the list in list mode and in the sidebar in map mode as if it were newly published each day for 7 days, starting from:

the day of advertisement submission, if subscribed to at the time of posting,
or from subscription, if not at the time of posting, but during its online period.

A subscription confirmation email will be sent on the day of option subscription to confirm it to the advertiser. Another email will be sent three days before the option ends to notify the advertiser of its impending expiration. A final email will be sent on the last day of the option to inform the advertiser of its end.

Daily Top of List for 15 Days

The publication date of the advertisement is reset to zero, placing it at the top of the list in list mode and in the sidebar in map mode as if it were newly published each day for 15 days, starting from:

the day of advertisement submission, if subscribed to at the time of posting,
or from subscription, if not at the time of posting but during its online period.

Daily Top of List for 30 Days

The publication date of the advertisement is reset to zero, placing it at the top of the list in list mode and in the sidebar in map mode as if it were newly published each day for 30 days, starting from:

the day of advertisement submission, if subscribed to at the time of posting,
or from subscription, if not at the time of posting but during its online period.

Highlighted in Search Results Every Day for 7 Days

The advertisement will be highlighted in list and map modes on the website each day for 7 days, starting from option subscription.

Highlighted in Search Results Every Day for 15 Days

The advertisement will be highlighted in list and map modes on the website each day for 15 days, starting from option subscription.

Highlighted in Search Results Every Day for 30 Days

The advertisement will be highlighted in list and map modes on the website each day for 30 days, starting from option subscription.

Email Notification Display

A preview of the advertisement will appear at the bottom of emails sent to users searching for properties using search filters matching the advertisement's area. This includes both daily email alerts with new advertisements published and notifications sent after each new message received on the site.

Email Notification Display Every Day for 7 Days

The advertisement will be displayed in multiple emails received daily for 7 days by users searching for a property in the advertisement's area, starting from option subscription.

Email Notification Display Every Day for 15 Days

The advertisement will be displayed in multiple emails received daily for 15 days by users searching for a property in the advertisement's area, starting from option subscription.

Email Notification Display Every Day for 30 Days

The advertisement will be highlighted in multiple emails received daily for 30 days by users searching for a property in the advertisement's area, starting from option subscription.

Global Highlight

The advertisement benefits from all paid options simultaneously.

Global Highlight for 7 Days

The advertisement benefits from the Immediate Top of List, Daily Top of List, and Email Notification Display every day for 7 days, starting from option subscription.

Global Highlight for 15 Days

The advertisement benefits from the Immediate Top of List, Daily Top of List, and Email Notification Display every day for 15 days, starting from option subscription.

Global Highlight for 30 Days

The advertisement benefits from the Immediate Top of List, Daily Top of List, and Email Notification Display every day for 30 days, starting from option subscription.

Financial Terms:

Payment and Billing

Subscription to paid option(s) is billed at the rate in force on the day of subscription as stated on the website.

Payment for paid option(s) is made online exclusively via a secure payment interface available on the website using credit card only. Once payment has been confirmed by the banking institution, an electronic invoice is issued and sent to the advertiser's email address.

Discounts

The website reserves the right to offer discounts or promotions on paid option(s) at any time.

Refund

No paid option(s) will be refunded under any circumstances. However, in case of significant technical malfunctions on the website that prevented the effective application of paid option(s), the advertiser should report this incident to customer support within 48 hours of encountering the issue.

After verification, if a technical problem is confirmed, the website will issue the advertiser with a new paid option of equivalent value or credit their account, at the website's discretion.

The advertiser acknowledges and agrees that any refund or compensation excludes any other claims, such as reimbursement of damages or losses caused by the malfunction.

Paid Options	Price
Immediate Top of List	3.90€
Daily Top of List for 7 Days	9.90€
Daily Top of List for 15 Days	14.90€
Daily Top of List for 30 Days	24.90€
Highlighted in Search Results for 7 Days	6.90€
Highlighted in Search Results for 15 Days	9.90€
Highlighted in Search Results for 30 Days	14.90€
Displayed in Email Notifications for 7 Days	6.90€
Displayed in Email Notifications for 15 Days	9.90€
Displayed in Email Notifications for 30 Days	14.90€
Global Highlight for 7 Days	19.90€
Global Highlight for 15 Days	24.90€
Global Highlight for 30 Days	34.90€

Payment and Billing

Subscription to one or more paid option(s) can be done by any advertiser logged into their account:

by credit card via the website

Payment is due upon subscription to each paid option. In case of problems occurring after payment for paid options that lead to Apoena not receiving the due amount: the maximum payment period is 30 days, late interest is 10%, and the fixed recovery fee is 40 euros.

The advertiser is informed of the possibility of generating an invoice via a confirmation email received on the day of subscription. From the Settings tab in their account, the advertiser can download PDF invoices for their paid options. If the individual advertiser does not download invoices for their paid options, they implicitly refuse to provide their address to be included on their invoices.

Refunds and Withdrawal

Refunds

Paid options are non-refundable.

In case of advertisement removal:

If an advertisement is refused by Apoena due to its non-compliance with the site's publishing rules, the paid option(s) could be refunded after the Apoena team reviews all components of this failed advertisement submission. This procedure can only be initiated through a report by the advertiser concerned.

However, if Apoena had to delete the advertisement during its publication due to non-compliance with the site's terms and conditions, especially if its content was reasonably flagged as abusive, Apoena will not refund the paid option(s) subscribed for the advertisement or in the advertiser's account, which was subsequently deleted during publication.

In case of account deletion:

Account deletion results in the removal of all linked advertisements and, consequently, any paid option(s) subscribed for those ads without any entitlement to refund or compensation, which the advertiser acknowledges and accepts.

Withdrawal

Under Articles L 221-18 and following of the Consumer Code, the advertiser has a period of fourteen (14) clear days to withdraw. However, by validating the order, the advertiser agrees that Apoena will begin executing the service and expressly waives their right of withdrawal.

Liability and Force Majeure

Apoena cannot be held liable in case of non-performance or poor execution of the order, either due to the advertiser or a force majeure event.

Amendments to T&Cs

These T&Cs have been in effect since 18 May 2021.

Apoena reserves the right to amend the T&Cs in whole or in part at any time.

Advertisers are encouraged to regularly review the T&Cs to become aware of any changes.

Miscellaneous Provisions

All personal data processing under these terms is subject to our Terms of Service, which are an integral part of these T&Cs.

If any part of the T&Cs is found to be illegal, invalid, or unenforceable for any reason, the affected provisions will be deemed unwritten without affecting the validity of the other provisions, which will continue to apply between advertisers and Apoena unless it was a crucial and decisive clause that led one of the parties to subscribe to the paid option.

Any complaint must be directed to Apoena's customer service.

These T&Cs are subject to French and EU law.